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CommentsWilliam Bradley Fitch 1900 Richard Jones Road, W-2 Nashville, TN 37215 Phone: (615) 298-1889 Email: brad.fitch@worldnet.att.net OBJECTIVE: To Win EDUCATION 1998-Present Bachelor of University Studies in Commerce and Industry, The University of Tennessee 1997-1998 David Lipscomb University - Nashville, TN 1993-1997 David Lipscomb High School - Nashville, TN EMPLOYMENT 2002-Present Outside Sales, OfficeWare Currently target specific businesses in outside B2B sales. Observe and analyze workflow processes to determine efficiency of document distribution. Input findings into various applications to produce models and illustrations for improvement. Finalize sales by implementing solutions and updating systems. 2001-2002 Agent, Tennessee Farmers Insurance Recruited, managed, and maintained accounts while implementing field underwriting guidelines to determine eligibility of risk. Conducted fact, finding for risk tolerance while producing various scenarios and charts for presentation of needs and solutions. Earned licenses in property and casualty insurance in the state of Tennessee. 2000-2001 College Agent, Northwestern Mutual Serviced and recruited policyholders utilizing company applications. Improved efficiency and recommended strategies for clients. Earned licenses in life and health insurance in the state of Tennessee. Affiliations Tau Kappa Epsilon Fraternity, Province Advisor Nashville Junior Chamber, Member Ducks Unlimited
Comments228 MOCKINGBIRD LN. • DENTON, TX 76209 PHONE 940-597-4990, 940-323-8350 • E-MAIL CSDURBIN@YAHOO.COM CYNTHIA S. DURBIN OBJECTIVE Skilled in management, government contract administration and negotiations, contract language development, solicitation processes, proposal development, executive/technical recruiting, marketing, corporate communications, writing, editing, corporate training and teaching. Seeking a professional position in a company with contemporary viewpoints and an exciting work-force mission. FUNCTIONAL SUMMARY Management •Managed the day-to-day operation, P&L controls, sales, curriculum delivery and marketing of a federally-funded, adult higher-education program for Native Americans. Selected, trained and managed all employees. •Supervised government contract staff’s work activities; reviewed documents for legal, technical, financial accuracy; advised them in negotiation and customer conflicts; directed training programs. •Managed a federal Corporate Communications staff responsible for graphic, journalistic, and audio/visual support services of all energy research/demonstration programs. •Solved problems and dealt with a variety of concrete variables in situations where only limited standardization existed. Senior Contract Negotiator •Negotiated, wrote commercial terms for, and administered multi-million dollar contracts with federal government, electric power utilities, international and private corporations, universities and individual contractors. Contract documents included: interagency and cooperative research agreements, professional service contracts, federal work-for-other contracts, license and technology agreements, confidentiality agreements, etc. •Developed solicitation packages and selection processes related to major procurements. •Conducted proposal reviews to develop negotiating positions. Lead negotiations with legal and technical staffs. •Advised organizations & management on contracting requirements and provided guidance regarding contracting options, federal compliance (FAR, DFARs), etc. •Analyzed contractor claims, developed resolution plans, and negotiated settlements. •Contract manager for federal agency’s outside-service contracts with the private sector. Developed contracting procedures and commercial terms, managed contracts to ensure business and marketing-related interests were protected. •Led the management/technical proposal team in developing and writing a multi-million dollar proposal for the research and demonstration of an atmospheric fluidized bed combustion plant in Kentucky. In competition with companies throughout the country, received the Department of Energy’s Clean Coal Technology VI award for the project. Appeals Specialist •Review, evaluate and analyze appeals of complex claims in excess of millions of dollar. •Implement federal regulations, state laws, and policy guidelines to make determinations. •Research disposition of related materials and laws to ensure consistency. •Prepare synopses of claim history, including a recommendation to the Director for granting or denying appeal. •Participate in discussions and analyses of complex business/legal issues with Director, Office of General counsel, etc. Public Relations •Represented Federal agency to the news media regarding environmental impacts of energy-related projects. Resolved public complaints. •Led/organized public forums for communities disturbed by the environmental impact of electric lines in their neighborhoods. Mediated the issues and educated the public, resulting in a win-win situation for both the community and the electric utility. •Designed public information procedures for educating the public on a federal agency’s bio-mass project. Corporate Communications/Writing/Editing •Developed the procedures for writing, layout, publication and dissemination of an international, technical newsletter. Served as editor and chief writer of the publication. •Prepared speeches, press releases, technical papers, proposals, brochures, environmental impact statements. •Designed advertising tools and career planning programs for professional and student audiences. Corporate Training/Teaching •Taught Technical Report Writing, Speech, and Writing for Scientific Magazines to all levels of scientific and management personnel. •Designed curricula for and taught college courses in technical writing, general psychology and speech. •Scheduled and conducted student diagnostic skills assessments, parent/professional consultations and conferences, student progress meetings, staff meetings, staff training seminars, etc. •Established/maintained relationships with teachers, educational specialists and other school administrators, and community organizations. •Taught high school literature, writing, English Second Language, drama, and speech.. •Head of the English Department. •Designed a four-year developmental English and Writing curricula, which was adopted throughout the state in privately funded high schools. Executive Recruiting •Researched the national and international corporate job market for client and candidate needs (Business Developers, Managers, Mechanical/Electrical Engineers, Systems & Software Engineers, etc.). •Marketed executive-level candidates to CEO’s and HR departments to create job opportunities. •Negotiated contract terms (job specs, compensation/benefit packages, relocation details, etc). •Assessed client needs and pre-qualified candidates to establish a match between company and employee qualifications. •Performed reference and background checks on qualified candidates. •Counseled candidates on job search techniques, resume preparation, and interviewing skills. EMPLOYMENT 5/03 – Present - Department of Homeland Security, FEMA, Denton, TX APPEALS SPECIALIST/Cerro Grande Fire Claims (Temporary Federal position) 10/02-4/03 – S. CA American Indian Resources, Santa Ysabel, CA PROGRAM DIRECTOR/Even Start (Returned to Texas; family responsibilities.) 9/01-8/02 – Ryan High School, Denton, TX FACULTY, ESL 3 and English (Relocated to California.) 12/97-8/01 - Management Recruiters International, Dallas/Denton, TX EXECUTIVE/TECHNICAL RECRUITER (Owner went out of business.) 7/78-10/97 - Tennessee Valley Authority, (Federal Agency) Chattanooga, TN SENIOR CONTRACT NEGOTIATOR, (5/88-10/97) SUPERVISOR CORPORATE COMMUNICATIONS, (7/84-5/88) COMMUNICATION SPEC/WRITER/EDITOR, (7/78-7/84) (Federal reduction-in-force. Early retirement.) 7/76-7/78 - Edmondson Junior College, Chattanooga, TN FACULTY AND ADMISSIONS DIRECTOR (Career advancement.) 6/72-7/76 - Notre Dame High School, Chattanooga, TN FACULTY, CHAIRPERSON OF ENGLISH DEPARTMENT (Career advancement.) EDUCATION •Graduate and post-graduate courses in Education and Psychology. 4.0 graduate/post-graduate average. University of Tennessee at Chattanooga. •Bachelor of Arts “English & American Literature”, minor Education. University of Tennessee at Chattanooga. •Total Quality: Leadership and Supervisory Skills, Customer Focus, Facilitation Skills, Total Quality Awareness, Tools & Techniques. •Corporate Specific: The New Competitive Landscape, Industrial Studies Research, New Business Era. •Professional: Annual Ethics Training, Negotiation Training, Statistics, Stress Mgmt. VOLUNTEER EXPERIENCE •Professional: Combined Federal Campaign, Toastmasters International, Association of Contract Negotiators, National Council of Teachers of English, National Association of Business and Professional Women. •Community: Sponsor of Ronald McDonald House, annual volunteer for Children’s Miracle Network, Vice-president of Asthma Education. •Personal interest: United States Figure Skating Association, Dance Masters of America AWARDS RECEIVED •“Gold Award” for outstanding service to TVA. •IABC’s Golden Pen Award, External Periodical. •Outstanding Young Woman of America •Young Careerist of the Year, by the National Association of Business & Prof. Women. •Distinguished Citizen of Chattanooga.
CommentsGeorge A. Bulgin 7760 E. Hwy 69-C5 #325 Prescott Valley, AZ 86314-2201 Cell: 928-713-6427 gbforge@earthlink.net OBECTIVE To utilize my experience and knowledge in the Aviation Industry where my maturity, practical application and formal education can be of benefit to the security and safety of the industry while enhancing the profitability of the organization. EDUCATION 2001-2003 Embry-Riddle Aeronautical University Prescott, AZ Graduated December 2003 Bachelor of Science Degree in Aerospace Studies with minors in Security/Intelligence, Technology & Management and Aviation Safety. 2000 Domestic Terrorism Awareness, University of Washington, Seattle, WA 1998 National Rifle Association Police Firearms Instructor, Idaho Dept. of Corrections, Boise, ID 1996 Doppler Radar Operator, Washington State Criminal Justice Training Commission, Washington State Patrol Headquarters, Bremerton, WA 1996 Street Survival Seminar, Calibre Press Inc., Seattle, WA 1992 U.S. Army Reserve Forces Military Police School, Ft. Lewis, WA 1982-1984 Universtiy of Tennessee Knoxville, TN EMPLOYMENT Jan-Apr 2002 City of Prescott Municipal Airport, Prescott, AZ Airport Operations Intern *Worked with the existing Airport Security Plan, Training Outline, and implemented changes as required by the Airline and Transportation Security Act. *Worked with local Law Enforcement agencies in updating their training to reflect the requirements of the airport and local air carrier needs. Sept 2001- Feb 2002 Air Security International, Houston, TX Independent Analyst *Researched and analyzed intelligence briefs on selected airlines as assigned for submittal to Air Security International, Inc. Oct 2000- Aug 2002 Embry-Riddle Aeronautical University Prescott, AZ Safety Officer *Patrolled Campus grounds and facilities observing and detecting the status of the physical security environment. *Utilized skills to investigate and report criminal and interpersonal incidents 1994-2000 Johnson Controls, Inc NSB Bangor, Silverdale, WA Corporal Naval Submarine Base Bangor Security Police *Performed Law Enforcement/Physical security for U.S. Navy Base *Investigated criminal acts, domestic violence and traffic incidents *Responded, investigated and controlled alarm activations *Responded to civil protests, suspected terrorist and bomb incidents *Domestic and Counter Terrorist First Responder *Trained Department personnel in firearms and OC aerosol spray 1990-1994 Museum of Flight, Boeing Field , Seattle, WA Assistant Chief of Security *Performed physical security duties of museum facilities & aircraft *Coordinated with Federal, State and Local agencies on the executive protection of visiting dignitaries. 1985-1990 U.S. Navy USS NIMITZ (CVN-68) Machinist Mate Petty Officer 3rd Class/Eng. Dept- Auxiliary Div *Operated, maintained and repaired high capacity, high pressure hydraulic lift systems (Aircraft Elevators and Steering Gears) *Supervised 2-6 man work details *Supervised 24-man Emergency response teams combating fire, flooding and casualty incidents COMPUTER EXPERIENCE Microsoft Office 2000 Professional (MSWord, Excel, Access, PowerPoint) AWARDS Police Department Medal of Merit Navy Good Conduct Medal Armed Forces Expeditionary Medal National Defense Medal Who's Who in American Universities 2003 Embry-Riddle Aeronautical University Outstanding Humanities Student MEMBERSHIPS American Society of Industrial Security International Society of Aviation Safety Investigators INTERNATIONAL EXPERIENCE Traveled throughout Western Europe, the Mediterranean and the Far East working assigned security duties while in U.S. Navy.
CommentsGeorge A. Bulgin P.O. Box 535003 Grand Prairie, TX 75053-5003 Home: 817-633-7588 ext. 1908 Cell: 928-713-6427 gbforge@earthlink.net OBECTIVE To utilize my experience and knowledge in the Aviation and Security Industries where my maturity, practical application and formal education can be of benefit to the security and safety of the industry while enhancing the profitability of the organization. EDUCATION 2001-2003 Embry-Riddle Aeronautical University Prescott, AZ Graduated December 2003 GPA 3.90 Bachelor of Science Degree in Aerospace Studies with minors in Security/Intelligence, Technology & Management and Aviation Safety. 2000 Domestic Terrorism Awareness, University of Washington, Seattle, WA 1998 National Rifle Association Police Firearms Instructor, Idaho Dept. of Corrections, Boise, ID 1996 Doppler Radar Operator, Washington State Criminal Justice Training Commission, Washington State Patrol Headquarters, Bremerton, WA 1996 Street Survival Seminar, Calibre Press Inc., Seattle, WA 1992 U.S. Army Reserve Forces Military Police School, Ft. Lewis, WA EMPLOYMENT Jan-Apr 2002 City of Prescott Municipal Airport, Prescott, AZ Airport Operations Intern *Evaluated Physical Site for compliance with ASIS General Guidelines of Physical Security *Worked with the existing Airport Security Plan, Training Outline, and implemented changes as required by the Airline and Transportation Security Act. *Worked with local Law Enforcement agencies in updating their training to reflect the requirements of the airport and local air carrier needs. Sept 2001- Feb 2002 Air Security International, Houston, TX Independent Analyst *Researched and analyzed intelligence briefs on selected airlines as assigned for submittal to Air Security International, Inc. Oct 2000- Aug 2002 Embry-Riddle Aeronautical University Prescott, AZ Safety Officer *Patrolled Campus grounds and facilities observing and detecting the status of the physical security environment. *Utilized skills to investigate and report criminal and interpersonal incidents 1994-2000 Johnson Controls, Inc NSB Bangor, Silverdale, WA Corporal Naval Submarine Base Bangor Security Police *Performed Law Enforcement/Physical security for U.S. Navy Strategic Base *Investigated criminal acts, domestic violence and traffic incidents *Responded, investigated and controlled alarm activations *Responded to civil protests, suspected terrorist and bomb incidents *Domestic and Counter Terrorist First Responder *Trained Department personnel in firearms and OC aerosol spray 1990-1994 Museum of Flight, Boeing Field , Seattle, WA Assistant Chief of Security *Performed physical security duties of museum facilities & aircraft *Coordinated with Federal, State and Local agencies on the executive protection of visiting dignitaries. 1985-1990 U.S. Navy USS NIMITZ (CVN-68) Machinist Mate Petty Officer 3rd Class/Eng. Dept- Auxiliary Div *Operated, maintained and repaired high capacity, high pressure hydraulic lift systems (Aircraft Elevators and Steering Gears) *Supervised 2-6 man work details *Supervised 24-man Emergency response teams combating fire, flooding and casualty incidents COMPUTER EXPERIENCE Microsoft Office 2000 Professional (MSWord, Excel, Access, PowerPoint) AWARDS Police Department Medal of Merit Navy Good Conduct Medal Armed Forces Expeditionary Medal National Defense Medal Who's Who in American Universities 2003 Embry-Riddle Aeronautical University Outstanding Humanities Student MEMBERSHIPS American Society of Industrial Security International Society of Aviation Safety Investigators INTERNATIONAL EXPERIENCE Traveled throughout Western Europe, the Mediterranean and the Far East working assigned security duties while in U.S. Navy.
CommentsRobert W. Shafer, Jr. 2012 Whitehurst Lane Carrollton, Texas 75007 972-395-7288 Rwsntx@aol.com Objective: To secure a challenging position that utilizes my Training, Customer Service, Management, and Operations experience. Skills: Customer Service Management Operations Management Quality Management Hiring and Scheduling Performance Evaluation Budgeting and Control Training and Development Microsoft Office Applications Education: B. S. Business Administration, Commercial and Financial Management University of Tennessee at Martin, 1977 Experience: Allstate Insurance Company - June, 1981 – April 19, 2004 November, 2000 – April 19, 2004 – Deerbrook Support Center Manager • Led Operations Support Team consisting of over 20 functions and 25 associates. • Improved overall Quality results to over 98% for all processes. • Implemented processes to provide claims coverage to adjusters within two hours of reporting. 96% of over 4000 coverage’s in 2003 posted within specified time constraints. • Improved associate overall satisfaction levels from 60% in 2000 to 100% in 2003 as revealed in semi-annual surveys. September, 1998 – November, 2000 – Information Consultant, Deerbrook Insurance • Developed agent training program and manual for new Internet based system. • Trained Independent Agents in Pennsylvania and California on system. • Wrote outline designed for telephone training of new agents countrywide. • Territorial Analyst for nine Southeastern states. January, 1995 – September, 1998 – Senior Market Consultant, Allstate County Mutual • Responsible for improving loss ratio and retention for specific groups of Allstate agents within Texas. Achieved average loss ratio reduction of 8.3% per year, over 4-year period. Improved retention ratio 2.1%. • Increased net application growth 49.1%, and average gross premium 4.7%. October, 1987 – December, 1994 – Operations Staff Specialist, Allstate Insurance • Created and developed a comprehensive training exercise to facilitate sales prospecting functions which was implemented throughout the states of Texas, Arizona, New Mexico, and Nevada. • Coordinated and conducted all computer based sales and service training for over 300 Allstate agents and managers in Arizona, New Mexico, and Nevada leading to increased production and efficiency. • Led Agency and Customer Support call center teams. June, 1981 – October, 1987 – Supervisor, Staff Specialist/Unit Manager, Accounting and Operations. AVCO Financial Services – June, 1977 – May, 1981: Branch Manager References available upon request.
CommentsRobert W. Shafer, Jr. 2012 Whitehurst Lane Carrollton, Texas 75007 972-395-7288 Rwsntx@aol.com Objective: To secure a challenging position that utilizes my Training, Customer Service, Management, and Operations experience. Skills: Customer Service Management Operations Management Quality Management Hiring and Scheduling Performance Evaluation Budgeting and Control Training and Development Microsoft Office Applications Education: B. S. Business Administration, Commercial and Financial Management, University of Tennessee at Martin, 1977 Experience: Allstate Insurance Company - June, 1981 – April 19, 2004 November, 2000 – April 19, 2004 – Deerbrook Support Center Manager • Led Operations Support Team consisting of over 20 functions and 25 associates. • Improved overall Quality results to over 98% for all processes. • Implemented processes to provide claims coverage to adjusters within two hours of reporting. 96% of over 4000 coverage’s in 2003 posted within specified time constraints. • Improved associate overall satisfaction levels from 60% in 2000 to 100% in 2003 as revealed in semi-annual surveys. September, 1998 – November, 2000 – Information Consultant, Deerbrook Insurance • Developed agent training program and manual for new Internet based system. • Trained Independent Agents in Pennsylvania and California on system. • Wrote outline designed for telephone training of new agents countrywide. • Territorial Analyst for nine Southeastern states. January, 1995 – September, 1998 – Senior Market Consultant, Allstate County Mutual • Responsible for improving loss ratio and retention for specific groups of Allstate agents within Texas. Achieved average loss ratio reduction of 8.3% per year, over 4-year period. Improved retention ratio 2.1%. • Increased net application growth 49.1%, and average gross premium 4.7%. October, 1987 – December, 1994 – Operations Staff Specialist, Allstate Insurance • Created and developed a comprehensive training exercise to facilitate sales prospecting functions which was implemented throughout the states of Texas, Arizona, New Mexico, and Nevada. • Coordinated and conducted all computer based sales and service training for over 300 Allstate agents and managers in Arizona, New Mexico, and Nevada leading to increased production and efficiency. • Led Agency and Customer Support call center teams. June, 1981 – October, 1987 – Supervisor, Staff Specialist/Unit Manager, Accounting and Operations. AVCO Financial Services – June, 1977 – May, 1981: Branch Manager References available upon request.
CommentsAnna Gilchrist 6901 Park Forest Dr. Apt. 1416 Fort Worth, TX 76137 annagilchrist@hotmail.com Phone-817-281-6488 Cell-501-539-0353 Objective: To utilize my leadership skills and dedication to continuous improvement as well as my communication and organizational skills in a challenging and rewarding position which allows me to contribute to the continued success of an organization. Education May 2001, University of Tennessee, Knoxville, TN Bachelor of Science in Business Administration Management major, Human Resources concentration Experience 03/04-12/04 International BioResources, Greenville, SC, Training Manager *Responsible for implementation of new training department at nine plasmapheresis centers, including recruitment and development of Training Coordinators. *Develop focused training programs to correct regulatory deficiencies and ensure continuous staff development. *Evaluate current training programs and make revisions to reflect changes to company standard operating procedures and customer specifications. *Monitor effectiveness of training program through observation of staff and review of center logs and records. 12/03-03/04 International BioResources, Greenville, SC, Quality Manager *Supported the quality function for seven plasmapheresis centers by providing direct supervision and development to Quality Supervisors. *Performed internal audits of plasmapheresis centers to assess compliance status. Managed the audit process including evaluating audit responses and corrective action plans. *Monitored incident management system, including implementation of corrective and preventative action plans and tracking and trending of errors. *Wrote revisions and additions to standard operating procedures to ensure compliance with current Good Manufacturing Practices. 07/03-12/03 International BioResources, Greenville, SC, Center Manager *Managed plasmapheresis center collections, cost, compliance, and customer service and safety excellence during the transition period following center acquisition. *Controlled annual budget of 1.9 million dollars and increased monthly profitability 109 percent. *Implemented a weekly inventory system to minimize inventory on hand and ensure timely deliveries of all necessary supplies. *Led staff development through hiring, administering performance reviews, and implementing plans of action. 07/01-07/03 Aventis Bio-Services, Greenville, SC, Quality and Safety Systems Supervisor *Monitored operations of a plasmapheresis center, bringing center into compliance with governmental regulations and company procedures. Functioned as a mentor and coach for staff in performance of operational tasks and reduction of errors. *Conducted internal process review audits and performed routine quality checks on equipment improving quality measures from 75% to 95%. Developed tracking and trending tools to ensure continuous improvement. *Organized and led center Safety Team to ensure continuous safety improvement. Performed routine safety audits to identify and eliminate hazards to associate safety. *Reviewed records prior to release of plasma to maintain product safety and integrity. Exceeded goal of 35% decrease in destroyed plasma liters. 08/00-07/01 Aventis Bio-Services, Knoxville, TN, Training Coordinator *Conducted new associate orientation, FDA required current Good Manufacturing Practices training, and technical training. Trained 20 new employees in less than one year. *Served as Environmental Health & Safety Coordinator and conducted monthly safety training sessions. *Collaborated with IT Department to develop procedures for ATM payout. Wrote operating procedure for company-wide use. Computer Skills: Microsoft Office including Excel, Access, PowerPoint, and Word
CommentsAnna Gilchrist 6901 Park Forest Dr. Apt. 1416 Fort Worth, TX 76137 annagilchrist@hotmail.com Phone-817-281-6488 Cell-501-539-0353 Objective: To utilize my leadership skills and dedication to continuous improvement as well as my communication and organizational skills in a challenging and rewarding position which allows me to contribute to the continued success of an organization. Education May 2001, University of Tennessee, Knoxville, TN Bachelor of Science in Business Administration Management major, Human Resources concentration Experience 03/04-12/04 International BioResources, Greenville, SC, Training Manager *Responsible for implementation of new training department at nine plasmapheresis centers, including recruitment and development of Training Coordinators. *Develop focused training programs to correct regulatory deficiencies and ensure continuous staff development. *Evaluate current training programs and make revisions to reflect changes to company standard operating procedures and customer specifications. *Monitor effectiveness of training program through observation of staff and review of center logs and records. 12/03-03/04 International BioResources, Greenville, SC, Quality Manager *Supported the quality function for seven plasmapheresis centers by providing direct supervision and development to Quality Supervisors. *Performed internal audits of plasmapheresis centers to assess compliance status. Managed the audit process including evaluating audit responses and corrective action plans. *Monitored incident management system, including implementation of corrective and preventative action plans and tracking and trending of errors. *Wrote revisions and additions to standard operating procedures to ensure compliance with current Good Manufacturing Practices. 07/03-12/03 International BioResources, Greenville, SC, Center Manager *Managed plasmapheresis center collections, cost, compliance, and customer service and safety excellence during the transition period following center acquisition. *Controlled annual budget of 1.9 million dollars and increased monthly profitability 109 percent. *Implemented a weekly inventory system to minimize inventory on hand and ensure timely deliveries of all necessary supplies. *Led staff development through hiring, administering performance reviews, and implementing plans of action. 07/01-07/03 Aventis Bio-Services, Greenville, SC, Quality and Safety Systems Supervisor *Monitored operations of a plasmapheresis center, bringing center into compliance with governmental regulations and company procedures. Functioned as a mentor and coach for staff in performance of operational tasks and reduction of errors. *Conducted internal process review audits and performed routine quality checks on equipment improving quality measures from 75% to 95%. Developed tracking and trending tools to ensure continuous improvement. *Organized and led center Safety Team to ensure continuous safety improvement. Performed routine safety audits to identify and eliminate hazards to associate safety. *Reviewed records prior to release of plasma to maintain product safety and integrity. Exceeded goal of 35% decrease in destroyed plasma liters. 08/00-07/01 Aventis Bio-Services, Knoxville, TN, Training Coordinator *Conducted new associate orientation, FDA required current Good Manufacturing Practices training, and technical training. Trained 20 new employees in less than one year. *Served as Environmental Health & Safety Coordinator and conducted monthly safety training sessions. *Collaborated with IT Department to develop procedures for ATM payout. Wrote operating procedure for company-wide use. Computer Skills: Microsoft Office including Excel, Access, PowerPoint, and Word
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CommentsAllison Grabbe 1607 Redcedar Dr Wylie, TX 75098 (972) 461-9715 Home/ (865) 406-9421 Cell alliballiboo@hotmail.com Objective: To obtain a position an entry-level business position for a well-established company in DFW Education: University of Tennessee, Knoxville, TN May 2005 Bachelor of Arts in Psychology, minor in Sociology Overall GPA: 3.2; Major GPA: 3.5 Honors: Dean’s List 3 semesters $1000 Scholarship from Emerald Youth Foundation Work Experience: 01/05-05/05 University of Tennessee Psychology Department, Senior Research Project, Knoxville, TN Student Researcher § Analyzed and evaluated problematic psychological methods in therapy sessions 06/02-04/05 Premier Gymnastics and Tumbling, Knoxville, TN Gymnastics Instructor § Trained over 150 children in basic through pre-competition gymnastics § Supervised gymnastics classes § Organized and executed daily lesson plans § Provided communication to parents and co-workers § Evaluated gymnasts’ performance § Employee of the Month, February 2004 Front Office Administration § Assisted in gymnastics accounts, class schedules; answered questions 05/04-07/04 Emerald Youth Foundation, Knoxville, TN Americorps Member § Co-supervised 19 inner-city school children § Created and led group enrichment activities § Implemented behavior modification techniques for aggressive children 05/03-08/03 Court South, Knoxville, TN Lifeguard and Swimming Instructor § Maintained safety of pool area; taught basic swimming skills 09/01-04/02 UT Alumni Association “Phone-A-Thon” Program, Knoxville, TN Caller § Raised over $6000 in donations to the University of Tennessee Leadership Experience: Daughters at UT Chapter of the Daughters of the American Revolution, Knoxville, TN Founder 2004, Regent and National Defense Chairman 2004-2005, Vice Regent 2005-Present § Initiated and established the first DAR chapter on a college campus § Recruited new members; planned and coordinated monthly meetings § Selected to represent the chapter at local and State meetings § Worked with Officers and Members; Delegated responsibilities Baptist Collegiate Ministry, Knoxville, TN Member 2001-2005, Encouragement Coordinator 2003-2004 § Initiated welcoming and encouragement activities § Worked with Encouragement Team members; Delegated responsibilities § Participated in campus competitions and numerous social events Skills: Familiar with Microsoft Word, Internet search engines, statistical software such as SAS and SPSS, Balance 2000 System
CommentsAdam D. Lapino 4638 Parkview Lane Fort Worth, TX 76137 Phone: 817.301.7689 E-mail: alapino@charter.net _________________________________________________________________________________________________ SUMMARY: As a member of the Exel management team, I have had the opportunity to gain a great amount exposure and experience in various Exel operations, multiple accounts and management staffs/styles. These experiences have helped me develop into a well-rounded professional who is looking for a challenging position that can further my knowledge base and positively contribute to my employer. I am a highly motivated problem solver with well-developed analytical skills, with both education and experience in logistics/supply chain, project management, and operations. I am a natural leader with excellent interpersonal and communication skills. PROFESSIONAL EXPERIENCE Exel Inc., Roanoke, TX Facility Manager, 4/2005 – Present Fully accountable for all aspects of a 450,000 ft2 Import DC, 72 full time associates and 6 managers over 2 shifts; with 5,000,000 cases handled annually, accounting for $135,000,000. Responsibilities include: Ensure that customer / vendor contract requirements are administered and enforced. Development and achievement of budget, revenue and profit vs. agreed guidelines Maximize performance of site inventory and operational management. Monthly, quarterly and yearly workload planning and volume forecasting. Overall operational review, reporting and tracking vs. stated productivity standards. Monitoring site service levels to ensure performance statistics meet external and internal contractual requirements. Vendor identification, selection and negotiation of service contracts. Ensure site operations are following outlined routines in site interaction matrix and identified SOPs Interview and selection of site management personnel Coordination of associate initiatives such as identification of key personnel for promotion, performance reviews, and succession planning. Communication and enforcement of company policies with all associate levels. Spearhead continuous improvement process workshop with goal of a 10% increase in overall site productivity ($74,500 savings). Operations Manager, 8/2003 – 4/2005 In charge of daily operations for the distribution center identified above in the Facility Manager role. Responsibilities included: Develop, review and execute daily, weekly and monthly operational plans, with Exel site management team with intent of meeting identified customer service levels; along with internal budget requirements. Reviewing site performance vs. budget Extensive interaction with on-site customer, reviewing operational performance, execution vs. plan, and forecasts. Completing monthly site benchmarking and production standard validation. Labor tracking and planning within an extremely seasonal environment; coordinating additional staffing, as volume dictates. Daily/Weekly/ Monthly KPI tracking and reporting to Exel and customer Weekly Payroll monitoring and approval. Creating and overseeing site training program and validation for all new associates. Validating site adherence to all federal, state, customer and Exel requirements for facility operation. Accomplishments included: Spearheaded site validation for Exel Quality Management System initiative, within 90 days. Successfully oversaw facility start-up to operational stability within 60 days of “go-live” date. Managed facility through full seasonal demand within 90 days of “go-live” meeting all customer identified levels of performance. Maintaining performance levels of 99.98% OB load availability, 99.99% Inventory accuracy, 99.95% picking accuracy, 99.4% on-time receiving, and a BLS rate YTD of 0. Worked in conjunction with Inventory Control to have a physical inventory result of $36.00 variance vs. customer’s book inventory (120 days after “go-live). Exel Inc., Harrisburg, PA; Stockton & Ontario, CA Project/ Operations Manager, 2/2001- 8/2002 Operations Manager for Northern California DC decommission/ relocation; with a goal of relocating/consolidating 4.5 million cases and 3 buildings into a single facility 400 miles away. Responsibilities included: Overseeing the daily operations of 150 full and part-time associates and 6 supervisors, working in 3 buildings totaling 950,000 ft2. Creating daily work plan, reviewing with shift supervisors and directing work force to accommodate throughput volume in excess of 750,000 cases/week. Reorganizing and reallocating staff in order to meet changing customer demands. Coordinating efforts of IC and QA with goal of maintaining 99.9% inventory and order accuracy. Daily/ Monthly KPI data gathering and reporting for Exel and customer. Working in conjunction with local employers/ agencies to assist in job placement(s) for current site work force. Served as lead Project Manager in new account/ DC start-up for a national manufacturer in Toronto, Ca. Project involved making a 300,000 ft2 facility able to service all Canadian customers, with responsibility to provide raw materials plant support on 24/7 basis, in addition to managing Irving’s entire transportation network. Worked as secondary PM for new DC start-up for an industry leading Beverage Company in Bolingbrook, IL. Project goal was to deliver a 400,000ft2 operationally ready facility with 50 full time associates to service a 20 state region, provide 24 hour shuttle support from manufacturing plant, and coordinate outbound shipments for the new customer within 90 days PM responsibilities included: Working with project teams (IT, CS, HR & Trans.) to identify project deliverables, coordinate efforts, and position project for successful completion Coordinating and leading internal and client project meetings; Creating, distributing, and managing confidential project documentation outlining project scope, project tasks, and the associated timelines that met client requirements and expectations Tracking and managing project start-up budget(s); Monitoring and assessing progress of general contractors to deliver operationally ready facilities by client-identified dates. Identifying, negotiating and selecting vendors for on-site services; Asset procurement; management and oversight of facility upgrades; Creating SOPs and work processes that met federal regulatory, client and operational requirements. Exel, Inc., Harrisburg, PA Operations Supervisor, 1/2000-2/2001 Responsibilities included: Supervise workload and job function for 66 employees on 3 shifts at 2 Distribution Centers (totaling 400,000 ft.2). Track key performance indicators (KPIs) for each shift and for entire facility, maintain an inventory accuracy of 99.88%, with an annual throughput in excess of 20 million cases. Perform weekly payroll and accounting functions; interview, hire and validate training of new associates, along with completing performance evaluations of current associates. Key focuses include compliance with OSHA Regulations, HAZMAT, ISO certification, document control and retention, maintenance of accurate and accessible records, and maintenance of an accurate and timely inventory control system, assure proper and timely maintenance of facility and its equipment, along with documenting facility compliance with Exel, Inc. and customer standards as measured in annual internal and external audits EDUCATION University of Tennessee,Knoxville,TN B.S., Logistics and Transportation. 2000. TRAINING/ Project Management Training, Accounting Concepts, Microsoft Office, Union Avoidance, Leadership Essentials Training. TECHNICAL Working knowledge of SAP; WMS/ RF experience: TOPEX (Exel owned and developed WMS);EXPERIENCE DM+ & DLX (Red Prairie owned - DigitaLogistix suites) and other customer warehouse management systems.
CommentsJOHN K. MAZZIE 900 Airport Road #100 Chattanooga, Tennessee 37421 (423) 899-6645 (H) * (423) 304-8641 (C/VM) johnkmazzie@hotmail.com CAREER OBJECTIVE: A position commensurate with my professional accomplishments as well as business and financial acumen which will provide progressive advancement in position and overall responsibilities within an organization. PROFESSIONAL EXPERIENCE: THE JKM GROUP, LLC November 2001 – Present Chattanooga, Tennessee Scope of responsibilities comprised: Strategic planning including the development of a Business Plan with Executive Summary and Financial Plan for a privately held real estate holding company; Development including site selection and market analysis as well as the design of professional architectural renderings for proposed project; Leasing including the establishment of retailer relationships necessary to procure tenants for Company projects; Investor relations including the development of operating and investment agreements as well as PowerPoint presentation for equity investors; Financial including the arrangement of debt financing with local/regional institutions; Specific accomplishments: 1. Developed Excel based specialty leasing tracking form for temporary tenants. 2. Developed Excel based financial reports for recording revenues and expenses on monthly, quarterly and annual bases as well as five year income projection statements with a twelve month breakdown. 3. Developed PowerPoint presentation for equity investors. 4. Developed lease and license agreement for permanent and temporary tenants. 5. Developed option agreement for land purchases. SIMON PROPERTY GROUP, INC August 1999 – November 2001 Washington Square Mall Indianapolis, Indiana General Manager: Scope of responsibilities at a 1,132,890 square foot enclosed super regional shopping center comprised: The same duties as outlined below; Appointed to the Steering/Planning Committee for the 2001 SyF Golf Outing; Appointed to the SPG Audit Services Focus Group; Developed the Indianapolis Property Focus Group; Specific accomplishments: 1. Addressed issues with the Operations/TFS program. 2. Addressed and successfully overcome challenges between SPG and contracted personnel. 3. Financial governance including monthly variance reports and quarterly re-forecasting. 4. Position was eliminated due to a corporate downsizing and re-assignment of corporate/regional personnel to local field property management positions. Eastland Mall Tulsa, Oklahoma Interim General Manager: Scope of responsibilities at a 708,000 square foot enclosed regional shopping center and a 100,000 square foot neighborhood center comprised: The same duties as outlined above during the disposition period of the property; Specific accomplishments: 1. Maintained all management responsibilities through the disposition period of the shopping center. 2. Responsibilities were secondary and in addition to the permanent responsibilities at South Park Mall. 3. Responsibilities required a 2 – 3 day property visit every two weeks. South Park Mall Shreveport, Louisiana General Manager: Scope of responsibilities at a 860,000 square foot enclosed regional shopping center comprised: Permanent/RDP lease negotiations, renewals, modifications and extensions; Local and regional canvassing for both permanent and temporary leasing; Effectively managed and promote merchant/community relations; Annual budget preparation, forecasting and financial governance; Quarterly property visits with regional and corporate personnel; Attend regional and corporate meetings as pertaining to company SOP’s; Specific accomplishments: 1. Addressed issues with the Public Safety/Security program including retention of staff and recruitment of a Director and Assistant Director of Public Safety/Security. 2. Completed conversion of Public Safety/Security program from in-house to a contracted service provider. 3. Personnel management, supervision and training including the recruitment of a Marketing Director, Guest Services Manager and Office Administrator. 4. Completed the only new lease up for the property during the 2000 calendar year. 5. Conducted quarterly merchant meetings in order to provide a management representative during any Q & A as a result of closure/disposition rumors surrounding the shopping center as well as the closure of department stores. 6. Promotion/Relocation to Washington Square Mall offered by employer. CBL & ASSOCIATES MANAGEMENT, INC November 1994 – May 1999 Springdale Mall Mobile, Alabama General Manager: Scope of responsibilities at a 985,000 square foot enclosed regional shopping center comprised: The same duties as outlined below; Lease administration including negotiations, renewals, modifications and extensions; Operations; Monthly and year-end account receivables; Local and regional canvassing for both permanent and temporary leasing; Merchant relations; Annual budget preparation for specialty leasing and operational areas; Annual property review with corporate officers and representatives; Specific accomplishments: 1. Overseen the management objectives of a property re-development (expansion, renovation). 2. Overseen the temporary tenant program. 3. Participated in a SWOT Analysis for the property. 4. The interest in acquiring more depth and industry knowledge led to a decision to depart and secure employment with Simon Property Group being initially based at South Park Mall. Springhurst Towne Center Louisville, Kentucky General Manager: Scope of responsibilities at a 830,000 square foot open air shopping center comprised: The same duties as outlined above and below; Grand Opening events; Establishment of a marketing program; Preparation of press releases; Development (site evaluation, site selection, research) for proposed projects; Coordinate property visits with industry analysts, venture partners and lender representatives; Specific accomplishments: 1. Contributed to the completion of Phase I/II of the development and grand opening of the property. 2. Overseen the management objectives as well as local/regional leasing responsibilities for the company’s first significant ground up development in the State of Kentucky. 3. Test the feasibility of a full time/on-site General Manager for an unenclosed multi-anchored shopping center. Expanded responsibilities would become available as the company continued to establish a presence through development and acquisition within the local/regional marketplace. 4. During the construction phases, attend weekly General Contractor meetings in order to obtain updates on overall development and timeline(s) for completion. 5. Successfully completed 12,000 square feet of new lease up in a ten month period which resulted in a 100% occupancy level. New lease up resulted in a Base Minimum Rent increase of $200,000 annually and an increase in overall property value of $2,000,000. 6. Overseen outparcel/periphery development through the completion of pre-construction meetings with contractors and adherence to company policies & procedures throughout the construction phase. 7. Developed guidelines for outparcel contractors which were adopted by corporate periphery department. 8. Negotiated and secured all operational contracted services (landscaping, sweeping, snow removal, public safety/security) including the preparation/renewal of annual and one-time contractual agreements. 9. Promotion/Relocation to Springdale Mall offered by employer. CoolSprings Galleria Franklin (Nashville), Tennessee Assistant General Manager: Scope of responsibilities at a 1,350,000 square foot enclosed super regional shopping center and a 350,000 square foot community center comprised: The same duties as outlined below; Director of specialty leasing program including but not limited to in-line and common area locations; Specific accomplishments: 1. Successfully increased temporary tenant revenue by $145,000 or 27% for the period March 1996 – December 1996 as compared to 1995. Revenue increases achieved through occupancy versus rent. 2. Maintained the monthly and year-end accounts receivables which resulted in an efficiency level of 98%. 3. Assisted in property visits/market tours with industry analysts and venture partners. 4. Promotion/Relocation to Springhurst Towne Center offered by employer. Madison Square Mall Huntsville, Alabama Assistant General Manager: Scope of responsibilities at a 1,200,000 square foot enclosed super regional shopping center and a 153,000 square foot neighborhood center comprised: The same duties as outlined above; Specific accomplishments: 1. Involved in the final phase of a multi phase renovation and grand re-opening of the shopping center. 2. Successfully increased temporary tenant revenue by $125,000 or 33% for the period January 1995 – December 1995 as compared to 1994. Revenue increases achieved through occupancy versus rent. 3. As an entry level position, become familiar with both company SOP’s and industry “best” practices. 4. Participated in a SWOT Analysis for the property. 5. Promotion/Relocation to CoolSprings Galleria offered by employer. ACADEMIC: UNIVERSITY OF TENNESSEE August 2003 – December 2004 BS: Business Administration: Finance UNIVERSITY OF TENNESSEE August 1986 – December 1990 BS: Business Administration: Marketing Software Experience: JD Edwards, LotusNotes R5, Microsoft Office Suite: Word, Excel, PowerPoint, Outlook. Hardware Experience: IBM and similar compatible equipment. CONFERENCES/SEMINARS: International Council of Shopping Centers: 1. Regional Idea Exchange Conferences (AL, TN) 2. Specialty Leasing Conference (TN) 3. School for Professional Development (AZ) 4. Gulf South Idea Exchange Member (AL)
CommentsJOHN K. MAZZIE 900 Airport Road #100 Chattanooga, Tennessee 37421 (423) 899-6645 (H) * (423) 304-8641 (C/VM) johnkmazzie@hotmail.com CAREER OBJECTIVE: A position commensurate with my professional accomplishments as well as business and financial acumen which will provide progressive advancement in position and overall responsibilities within an organization. PROFESSIONAL EXPERIENCE: THE JKM GROUP, LLC November 2001 – Present Chattanooga, Tennessee Scope of responsibilities comprised: Strategic planning including the development of a Business Plan with Executive Summary and Financial Plan for a privately held real estate holding company; Development including site selection and market analysis as well as the design of professional architectural renderings for proposed project; Leasing including the establishment of retailer relationships necessary to procure tenants for Company projects; Investor relations including the development of operating and investment agreements as well as PowerPoint presentation for equity investors; Financial including the arrangement of debt financing with local/regional institutions; Specific accomplishments: 1. Developed Excel based specialty leasing tracking form for temporary tenants. 2. Developed Excel based financial reports for recording revenues and expenses on monthly, quarterly and annual bases as well as five year income projection statements with a twelve month breakdown. 3. Developed PowerPoint presentation for equity investors. 4. Developed lease and license agreement for permanent and temporary tenants. 5. Developed option agreement for land purchases. SIMON PROPERTY GROUP, INC August 1999 – November 2001 Washington Square Mall Indianapolis, Indiana General Manager: Scope of responsibilities at a 1,132,890 square foot enclosed super regional shopping center comprised: The same duties as outlined below; Appointed to the Steering/Planning Committee for the 2001 SyF Golf Outing; Appointed to the SPG Audit Services Focus Group; Developed the Indianapolis Property Focus Group; Specific accomplishments: 1. Addressed issues with the Operations/TFS program. 2. Addressed and successfully overcome challenges between SPG and contracted personnel. 3. Financial governance including monthly variance reports and quarterly re-forecasting. 4. Position was eliminated due to a corporate downsizing and re-assignment of corporate/regional personnel to local field property management positions. Eastland Mall Tulsa, Oklahoma Interim General Manager: Scope of responsibilities at a 708,000 square foot enclosed regional shopping center and a 100,000 square foot neighborhood center comprised: The same duties as outlined above during the disposition period of the property; Specific accomplishments: 1. Maintained all management responsibilities through the disposition period of the shopping center. 2. Responsibilities were secondary and in addition to the permanent responsibilities at South Park Mall. 3. Responsibilities required a 2 – 3 day property visit every two weeks. South Park Mall Shreveport, Louisiana General Manager: Scope of responsibilities at a 860,000 square foot enclosed regional shopping center comprised: Permanent/RDP lease negotiations, renewals, modifications and extensions; Local and regional canvassing for both permanent and temporary leasing; Effectively managed and promote merchant/community relations; Annual budget preparation, forecasting and financial governance; Quarterly property visits with regional and corporate personnel; Attend regional and corporate meetings as pertaining to company SOP’s; Specific accomplishments: 1. Addressed issues with the Public Safety/Security program including retention of staff and recruitment of a Director and Assistant Director of Public Safety/Security. 2. Completed conversion of Public Safety/Security program from in-house to a contracted service provider. 3. Personnel management, supervision and training including the recruitment of a Marketing Director, Guest Services Manager and Office Administrator. 4. Completed the only new lease up for the property during the 2000 calendar year. 5. Conducted quarterly merchant meetings in order to provide a management representative during any Q & A as a result of closure/disposition rumors surrounding the shopping center as well as the closure of department stores. 6. Promotion/Relocation to Washington Square Mall offered by employer. CBL & ASSOCIATES MANAGEMENT, INC November 1994 – May 1999 Springdale Mall Mobile, Alabama General Manager: Scope of responsibilities at a 985,000 square foot enclosed regional shopping center comprised: The same duties as outlined below; Lease administration including negotiations, renewals, modifications and extensions; Operations; Monthly and year-end account receivables; Local and regional canvassing for both permanent and temporary leasing; Merchant relations; Annual budget preparation for specialty leasing and operational areas; Annual property review with corporate officers and representatives; Specific accomplishments: 1. Overseen the management objectives of a property re-development (expansion, renovation). 2. Overseen the temporary tenant program. 3. Participated in a SWOT Analysis for the property. 4. The interest in acquiring more depth and industry knowledge led to a decision to depart and secure employment with Simon Property Group being initially based at South Park Mall. Springhurst Towne Center Louisville, Kentucky General Manager: Scope of responsibilities at a 830,000 square foot open air shopping center comprised: The same duties as outlined above and below; Grand Opening events; Establishment of a marketing program; Preparation of press releases; Development (site evaluation, site selection, research) for proposed projects; Coordinate property visits with industry analysts, venture partners and lender representatives; Specific accomplishments: 1. Contributed to the completion of Phase I/II of the development and grand opening of the property. 2. Overseen the management objectives as well as local/regional leasing responsibilities for the company’s first significant ground up development in the State of Kentucky. 3. Test the feasibility of a full time/on-site General Manager for an unenclosed multi-anchored shopping center. Expanded responsibilities would become available as the company continued to establish a presence through development and acquisition within the local/regional marketplace. 4. During the construction phases, attend weekly General Contractor meetings in order to obtain updates on overall development and timeline(s) for completion. 5. Successfully completed 12,000 square feet of new lease up in a ten month period which resulted in a 100% occupancy level. New lease up resulted in a Base Minimum Rent increase of $200,000 annually and an increase in overall property value of $2,000,000. 6. Overseen outparcel/periphery development through the completion of pre-construction meetings with contractors and adherence to company policies & procedures throughout the construction phase. 7. Developed guidelines for outparcel contractors which were adopted by corporate periphery department. 8. Negotiated and secured all operational contracted services (landscaping, sweeping, snow removal, public safety/security) including the preparation/renewal of annual and one-time contractual agreements. 9. Promotion/Relocation to Springdale Mall offered by employer. CoolSprings Galleria Franklin (Nashville), Tennessee Assistant General Manager: Scope of responsibilities at a 1,350,000 square foot enclosed super regional shopping center and a 350,000 square foot community center comprised: The same duties as outlined below; Director of specialty leasing program including but not limited to in-line and common area locations; Specific accomplishments: 1. Successfully increased temporary tenant revenue by $145,000 or 27% for the period March 1996 – December 1996 as compared to 1995. Revenue increases achieved through occupancy versus rent. 2. Maintained the monthly and year-end accounts receivables which resulted in an efficiency level of 98%. 3. Assisted in property visits/market tours with industry analysts and venture partners. 4. Promotion/Relocation to Springhurst Towne Center offered by employer. Madison Square Mall Huntsville, Alabama Assistant General Manager: Scope of responsibilities at a 1,200,000 square foot enclosed super regional shopping center and a 153,000 square foot neighborhood center comprised: The same duties as outlined above; Specific accomplishments: 1. Involved in the final phase of a multi phase renovation and grand re-opening of the shopping center. 2. Successfully increased temporary tenant revenue by $125,000 or 33% for the period January 1995 – December 1995 as compared to 1994. Revenue increases achieved through occupancy versus rent. 3. As an entry level position, become familiar with both company SOP’s and industry “best” practices. 4. Participated in a SWOT Analysis for the property. 5. Promotion/Relocation to CoolSprings Galleria offered by employer. ACADEMIC: UNIVERSITY OF TENNESSEE August 2003 – December 2004 BS: Business Administration: Finance UNIVERSITY OF TENNESSEE August 1986 – December 1990 BS: Business Administration: Marketing Software Experience: JD Edwards, LotusNotes R5, Microsoft Office Suite: Word, Excel, PowerPoint, Outlook. Hardware Experience: IBM and similar compatible equipment. CONFERENCES/SEMINARS: International Council of Shopping Centers: 1. Regional Idea Exchange Conferences (AL, TN) 2. Specialty Leasing Conference (TN) 3. School for Professional Development (AZ) 4. Gulf South Idea Exchange Member (AL)
CommentsMELISSA ROBISON 500 Trinity Lane #3108 Saint Petersburg, FL 33716 Mobile: (727) 348-9255 Email: mrobistampa@yahoo.com **Moving to Dallas, TX September 1, 2007** SUMMARY Account Executive with excellent client development and closing skills. Ability to penetrate new accounts effectively and foster positive relationships with vendors and clients. Developed new strategies to win business and introduce new product lines which added incremental revenue. Expertise in negotiating and closing challenging sales opportunities. Recognized by management for providing excellent customer service, consistent above quota performance, and positive new sales hire training. Proficient in Microsoft Office, Word, Excel, Outlook and PowerPoint. EDUCATION B.A., Technical Communications - University of TN, Knoxville University of London, England PROFESSIONAL EXPERIENCE Tech Data Corporation – Clearwater, FL Aug 2005 to Present Account Executive- Business Development/ Central Division • Reestablished sales relationships between identified low volume Resellers and Tech Data; was able to increase the business by 85% in just three months. • Contributed sales support and shared successful techniques with team members. • Consistently out bounded to Resellers to probe for new business. • Effectively followed up with customers to illustrate customer service etiquette. • Succeeded in daily Vendor goals to drive significant sales through distribution. • Traveled monthly to Resellers to build client loyalty while promoting several Vendors through Tech Data. Manhattan Mortgage Corp. - Brandon, FL May 2004 to July 2005 Mortgage Broker • Sold varied mortgage loan programs to customers based on their financial goals. • Developed creative advertising campaigns to generate new business leads, and then followed up on each lead. • Negotiated rates and mortgage packages with local home builders and conforming lenders. • Promoted a team oriented culture within the office by assisting other brokers, leading to increased production. • Strengthened relationships with real estate related offices in order to effectively deliver the best customer service to the clientele. The Flyer Magazine - Tampa, FL Nov 2003 to May 2004 Advertising Consultant • Built numerous new client relationships to sell advertising in a weekly direct-mail publication. • Consistently exceeded territory sales goals by averaging 213% of the customer goal and 208% of the advertising revenue goal. • Assisted the Creative Services and Prepress Department with advertisement layout and design. • Analyzed the goals of customers to utilize their available budget for advertising dollars. • Generated optimum response rates while showing a marked increase in sales. CONTINUING EDUCATION Aslan Sales Training, 2005 SPIN Selling Workshop & Integrity Selling Seminar, 2004 Brian Tracey’s Counter Attack Sales Training Workshop, 2004
CommentsCourtney Alyse Hancock 13414 Mt Castle Dallas, TX 75234 (972) 951-2122 Chancock07@gmail.com Objective Accomplished student seeking to leverage extensive background in personnel management, sales, or customer service in an entry-level position. Extremely motivated and eager to contribute to an amazing company and/or institution. Education The University Of Tennessee Knoxville, TN Bachelor of Science degree in Animal Science- Business with Minor in Communications Studies May 2007 The University Of Ghana, Legon Legon, Ghana Study Abroad trip (2 weeks) Summer 2006 Honors Dean’s List: Fall 2006 African American Achiever Scholarship National Honor Society National Achievement Commended Student Experience Sept. 06- May 07 Housing Services Knoxville, TN Student Assistant · Customer care and service · Ensure organization of paperwork · Use of Excel to complete work orders Aug. 04- Aug. 06 The University Of Tennessee, Knoxville Resident Assistant · Coordinated and Implemented monthly social and educational programs · Ensured customer care and service while working desk shifts · Enforced university’s safety procedures full time April 03-Jan. 04 Town & Country Pet Hospital Dallas, TX Veterinary Technician · Assisted in surgical procedures · Conducted lab tests · Completed/Filed paperwork Activities Big Brothers Big Sisters of TN Valley Big Sister, 05-present The Daily Beacon Staff Writer for Campus Publication, Summer 06 Student Government Association CASNR Senator, 05-06 Skills Computer Proficient in Microsoft Word, Excel, Power Point, Internet Travel Throughout the U.S., Venezuela, & Ghana |
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